Retail
 

Jackson: We'll get our own leads

12:01 am U.S. ET | April 21, 2014
CEO Mike Jackson put the big Internet shopping sites on notice last week: AutoNation is building Web products that will slash the number of leads the group's 229 stores get from AutoTrader, Cars.com, TrueCar and others.... Read More »
 

New system, but no quick fix for GM

12:01 am U.S. ET | April 21, 2014
When General Motors last week unveiled a new way for dealers to order parts needed for the 2.6 million-vehicle ignition-system recall, it reminded dealers of a hard truth: They'll be waiting for parts -- and placating impatient customers -- at least well into the autumn.... Read More »

Blue sky high, acquisition action is, too

12:01 am U.S. ET | April 21, 2014
Auto dealers are scrambling to buy new stores despite record high dealership values. They figure the earlier they can buy before the next downturn, the sooner they’ll earn profits and pay down acquisition costs.... Read More »

Spring sales thaw spawns optimism for full year

12:01 am U.S. ET | April 21, 2014
Sales thawed out in March and early April after the frigid winter, and auto executives at the auto show in New York City were optimistic about the rest of the year. They see growing consumer confidence and strong demand for pickups and crossovers.... Read More »

Manufacturers brace for the used-car flood

12:01 am U.S. ET | April 21, 2014
A projected increase in the supply of used vehicles will be good news for U.S. dealers who have been battling a lingering effect of the recession. But it will be a double-whammy for new-car buyers: lower value on their trade-ins and less-attractive lease terms.... Read More »

BIG SOFA, LITTLE CAR?

When Scion's too tiny, Toyota pilot program allows a larger loaner

12:01 am U.S. ET | April 21, 2014
Scion is rolling out a pilot program that will allow vehicle owners to use other Toyota models as short-term loaners.... Read More »

LETTER TO THE EDITOR

Kill the Mustang? We 'went ballistic'

12:01 am U.S. ET | April 21, 2014
I enjoyed the stories about the Ford Mustang in the April 14 issue.... Read More »

EDITORIAL

Sounds like a plan: Nissan, dealers sidestep stair-steps

12:01 am U.S. ET | April 21, 2014
Nissan has made a commendable effort to work with its dealers in setting up an enlightened alternative to stair-step factory incentives.... Read More »

BEST PRACTICES

Warren Henry hires help to hire the help

12:01 am U.S. ET | April 21, 2014
Warren Henry Auto Group hired an outside staffing agency to handle the 55 to 65 hourly employees who work in its detail shop and as porters.... Read More »

Dealers

12:01 am U.S. ET | April 21, 2014
Dealers featured this week include Mohinder Singh of Carlsbad Volvo in Carlsbad, Calif.; Bruce, Todd and Amie Bennett of Bruce Bennett Nissan in Wilton, Conn., Tommy Smith, left, and Dustin Tyson of Riverside Chrysler-Jeep-Dodge-Ram in New Bern, N.C., and members of the Iowa Automobile Dealers Association.... Read More »

What can industry do to boost leases, residuals?

12:01 am U.S. ET | April 21, 2014
Interest rates, gasoline prices, unemployment and natural disasters are among the unpredictable forces that have an impact on the economy. In turn, the economy has an impact on leasing.... Read More »

Hale works on makeover of Jag, Land Rover image

12:01 am U.S. ET | April 21, 2014
Hundreds of employees at Jaguar Land Rover North America sport a green button saying “All In.” The button means they're committed to changing the British company's culture to focus on customer service and satisfaction, said Duke Hale, who was hired a year ago as vice president of customer service.... Read More »

For the best of Burgundy's 70 Dodge takes, find a bootlegger

12:01 am U.S. ET | April 21, 2014
Music fans crave bootleg recordings and unreleased studio tracks.... Read More »

What's powering market? Off-lease surge, says Webb

12:01 am U.S. ET | April 21, 2014
What's driving new-vehicle sales in 2014?... Read More »

Fiat's discount seeks parking-lot converts

12:01 am U.S. ET | April 21, 2014
Some Fiat employees at two Italian factories got a surprise recently.... Read More »

Take the time to teach

12:01 am U.S. ET | April 21, 2014
Dealer Terry D'Arcy has created the unique position of delivery specialist at his three Illinois stores. The specialists teach customers how to sync their phones and use the navigation and infotainment systems. Eventually, the specialists are promoted to sales.... Read More »

AutoNation envisions quick, easy buying at digital store

12:01 am U.S. ET | April 19, 2014
When AutoNation fully rolls out its so-called digital storefront, the following scenario may not be all that far-fetched.... Read More »

U.S. dealers grapple with recall pain -- missing parts, overtime, lost sales

2:23 pm U.S. ET | April 18, 2014
With multimillion-unit recalls by GM and Toyota, and numerous smaller recalls by other automakers, dealerships in the United States are grappling with missing parts, rising overtime costs for technicians, frustrated customers, and lost sales.... Read More »

VW plans major World Cup ad push to counter Hyundai

6:30 am U.S. ET | April 18, 2014
Volkswagen is planning a major World Cup advertising push that will go head-to-head against official automotive sponsor Hyundai.... Read More »

Audi starts digital agency review

3:18 pm U.S. ET | April 18, 2014
Audi of America has begun a review of its digital agency business, people familiar with the matter told Advertising Age, an affiliate of Automotive News. The pitch is part of a routine process that Volkswagen's luxury brand initiates every few years, industry executives said.... Read More »

AutoNation stepping away from third-party leads

7:15 am U.S. ET | April 17, 2014
AutoNation, tired of paying high prices for online leads, plans to de-emphasize third-party lead providers such as TrueCar, AutoTrader.com and Cars.com, CEO Mike Jackson says. He says he will strengthen AutoNation's Web site and digital presence to build traffic and sales.... Read More »



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