Retail
 

Family feud disrupts DARCARS

12:01 am U.S. ET | Jan. 26, 2015
Tamara Darvish, a well-known face of the DARCARS dealership group, filed a lawsuit against her father, John Darvish Sr., and the company he founded.... Read More »

Super Bowl advertisers hype their messages early and often

12:01 am U.S. ET | Jan. 26, 2015
Building an elaborate pregame hype machine reflects a growing trend among Super Bowl advertisers: To get the most bang for the buck from the biggest advertising event of the year, use social media early...... Read More »

How VW veered off target

12:01 am U.S. ET | Jan. 26, 2015
Competition has heated up, the Jetta and Passat have cooled off, and with back-to-back yearly declines, VW has missed out on a key boom period in U.S.... Read More »

For Infiniti Q50, 'we need to give it some love' in ads

12:01 am U.S. ET | Jan. 26, 2015
Infiniti's new global ad agency will help "re-stimulate" the brand's volume leader, the Q50 sedan, this spring, nearly two years after its U.S.... Read More »

As the new year begins, Sonic goes shopping

12:01 am U.S. ET | Jan. 26, 2015
Sonic Automotive Inc. plans to buy more dealerships in 2015 than the four it bought last year.... Read More »

GM seeks speedy customer feedback

12:01 am U.S. ET | Jan. 26, 2015
General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments.... Read More »

FCA US touts volunteer program for its dealers

12:01 am U.S. ET | Jan. 26, 2015
FCA US is expanding its in-house volunteer program to dealers nationwide to provide a way for dealerships to increase community involvement.... Read More »

BEST PRACTICES

Chevy store redo goes above and beyond

12:01 am U.S. ET | Jan. 26, 2015
Keith McCluskey put on steroids the Apple Inc.-like approach that many dealers are using to modernize their customers' experience.... Read More »

Obituaries

12:01 am U.S. ET | Jan. 26, 2015
J. Stuart Perkins, who steered Volkswagen to a U.S. sales record that has held for 45 years, died Dec. 25. He was 86.... Read More »

Dealers

12:01 am U.S. ET | Jan. 26, 2015
Dealers featured this week include Matthew Welch, dealer at Auburn Volkswagen in Auburn, Wash.... Read More »

CDK warns of security threat to its older DMS

12:01 am U.S. ET | Jan. 26, 2015
Dealerships using an older type of dealer management software from CDK Global have been advised by the company to buy a more advanced system because...... Read More »

Dealers see another good year in 2015

12:01 am U.S. ET | Jan. 26, 2015
Dealers expect 2015 to be another good year, though perhaps not quite as good as 2014.... Read More »

Used-vehicle prices finish 2014 strong

12:01 am U.S. ET | Jan. 26, 2015
Greater volumes of off-lease, retired rental and other used vehicles returned to the market last year, but overall values of used vehicles closed...... Read More »

Certified used sales poised for another record

12:01 am U.S. ET | Jan. 26, 2015
Buoyed by an uptick in off-lease vehicles flowing back into the market, the industry will sell at least 2.... Read More »

Sales staff certification gets a new twist

12:01 am U.S. ET | Jan. 26, 2015
FCA US wants better performing dealerships with lower sales staff turnover and top-notch experts who reach out to potential customers.... Read More »

SHAREHOLDER VALUE REPORT

Retailers set the pace in shareholder return for 2014

12:01 am U.S. ET | Jan. 26, 2015
Publicly traded U.S.-based auto retailers continued to build shareholder value in 2014, while global automakers and suppliers returned to earth.... Read More »

2 DMS newcomers fight the odds for customers

12:01 am U.S. ET | Jan. 26, 2015
Two relative newcomers to dealer management system software are trying to get traction in an industry dominated by well-established giants CDK Global...... Read More »

Ford again wins customer-loyalty title

12:01 am U.S. ET | Jan. 26, 2015
Ford Motor Co.... Read More »

Exec: Enterprise holds steady on program cars

12:01 am U.S. ET | Jan. 26, 2015
Unlike its two closest competitors, Hertz Corp. and Avis Budget Group Inc.... Read More »

Mitsubishi Galant

Mitsubishi, Nissan mid-size sedan project stalls

12:01 am U.S. ET | Jan. 25, 2015
A plan for Nissan to supply Mitsubishi dealers with a mid-sized sedan has stalled, according to a senior U.S. Mitsubishi executive.... Read More »

Hyundai plans incentives, run-out packages for Elantra

12:01 am U.S. ET | Jan. 25, 2015
Hyundai is less than a year away from redesigning the Elantra compact car, its most popular US model.... Read More »

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